Standard Shipping Times:

    US and Canada: ​5 - 7 days​

    Europe: ​5 - 10 days

    As of now we are only shipping to the following regions: USA, Canada, European Union, Switzerland.

    Some distant areas can take a bit longer, but we’ll get it to you!
    • The given delivery dates are estimates calculated from the date an order is out for shipment, keeping in mind the transit time.
    • Deliveries might take longer than expected because of incorrect shipping address, bad weather, stringent customs clearance procedures, or any other unavoidable circumstances.

      Please note that import duties, and any other additional import charges and taxes are not included in the item price or shipping charges. These charges are ultimately the buyer's responsibility.



      ORDER CONFIRMATION

      After payment has been processed, an order confirmation email will be sent to the email listed at the time of checkout. Once the email confirmation has been sent, your order will begin to be processed.

       

      PROCESSING TIME

      The order processing time might take up to 1 business day*. Processing includes checking, packing, and sending your orders to the post-office. After all these procedures, the tracking number will be provided to you via email.

      • If you place your order after 11:45 am Central Standard Time on Friday, or over the weekend (Saturday or Sunday), your order will be shipped the following week. 

       

      ORDER PAYMENT

      All customers are charged at the time of purchase. ​All payments are in USD. This means your ​home ​bank handles the ​currency​ conversion; they will convert the ​currency ​from USD to local currency for you.

       

      SEPARATE SHIPMENTS

      When you order multiple items at a time, they may be shipped separately so they get to you faster. Due to warehouse locations and product availability, items may be shipped in separate shipments. You may receive one item before the next. We do this so that you can get your items as fast as possible. In this case, you will be provided with two or more tracking numbers.

       

      ORDER CANCELLATION AND CHANGE REQUEST

      We accept 1 hours​’notice to cancel an order or update any changes such as quantity, color, size, or Shipping Address information. Just feel free to contact us. ​We're available 24/7 at ​[support@gaialeon.com]

      Please note that any request received after 1 hours period will no longer be accepted because we process orders immediately. Changes to orders cannot be made once processed.